Refund Policy

Refund Policy for NanoQrtz (Ontario, Canada):

At NanoQrtz, we strive to provide our customers with top-quality products and excellent service. However, we understand that sometimes situations arise where a refund may be necessary. This Refund Policy outlines the conditions and procedures for obtaining a refund for products purchased from NanoQrtz within the province of Ontario, Canada.

Refund Eligibility:

• To be eligible for a refund, the customer must have purchased the product directly from NanoQrtz or its authorized retailers within the province of Ontario, Canada.
• The product must be in its original condition, unused, and in the same packaging as when purchased.
• The refund request must be made within 7 days of the original purchase date.

Non-Refundable Items:

• Certain products may not be eligible for a refund due to their nature, such as personalized or custom-made items.
• Gift cards or vouchers issued by NanoQrtz are non-refundable and cannot be redeemed for cash.

Refund Process:

• To initiate a refund request, customers must contact NanoQrtz’s customer support team via email at [insert customer support email] or by phone at [insert customer support phone number].
• Customers will be required to provide proof of purchase, such as a sales receipt or order confirmation number, along with relevant details about the product and the reason for the refund request.

Refund Approval:

• Once the refund request is received, NanoQrtz will review the information provided by the customer.
• If the refund request meets the eligibility criteria and is approved, NanoQrtz will issue a refund to the original payment method used for the purchase.
• Please note that the time it takes for the refunded amount to reflect in the customer’s account may vary depending on the payment method and the customer’s financial institution.

Shipping and Handling Costs:

• The customer is responsible for any shipping and handling costs associated with returning the product for a refund, except in cases where the product is defective or the wrong item was shipped by NanoQrtz.

Damaged or Defective Products:

• If the product received by the customer is damaged or defective, NanoQrtz will replace the item at no additional cost or issue a full refund, including any shipping and handling fees.

Changes to the Refund Policy:

• NanoQrtz reserves the right to modify or update this Refund Policy at any time. The most recent version of the policy will be posted on our website, and the revised date will be updated accordingly.

For any questions or concerns regarding this Refund Policy, please contact our customer support team at info@nanoqrtz.com.