Warranty Policy
At NanoQrtz, we take pride in the quality and craftsmanship of our products. We are committed to providing our customers with reliable and durable quartz products. This Warranty Policy outlines the terms and conditions of our product warranty within the province of Ontario, Canada.
Limited Warranty Coverage:
- NanoQrtz provides a limited warranty on all quartz products against defects in materials and workmanship.
- The warranty period for NanoQrtz products is [Insert Warranty Period] from the date of purchase by the original consumer.
Warranty Claims and Procedures:
- To initiate a warranty claim, customers must notify NanoQrtz’s customer support team via email at [insert customer support email] or by phone at [insert customer support phone number].
- Customers will be required to provide proof of purchase, such as a sales receipt or order confirmation number, along with details about the product and the nature of the defect.
Warranty Coverage Limitations:
- This limited warranty does not cover damage resulting from improper installation, misuse, abuse, neglect, accidents, or alterations made to the product.
- The warranty does not cover damage caused by exposure to extreme temperatures, harsh chemicals, or natural disasters.
- NanoQrtz products must be used and maintained according to the care and maintenance guidelines provided by NanoQrtz to qualify for warranty coverage.
Warranty Resolution:
- Once the warranty claim is received, NanoQrtz will evaluate the product to determine if the defect is covered under the warranty.
- If the defect is within the warranty coverage and meets the warranty policy’s terms, NanoQrtz will, at its discretion, either repair or replace the product with a comparable item.
- If the exact product is no longer available, NanoQrtz may provide a similar product of equal value.
Exclusions:
- This warranty is non-transferable and applies only to the original purchaser of the NanoQrtz product.
- Any modifications or alterations made to the product by parties other than NanoQrtz will void the warranty.
- NanoQrtz is not liable for any indirect, consequential, or incidental damages arising from the use of its products.
How to Obtain Warranty Service:
- For warranty service, customers must present the original proof of purchase to NanoQrtz.
- The cost of shipping the product to and from NanoQrtz for warranty service is the responsibility of the customer.
Changes to the Warranty Policy:
- NanoQrtz reserves the right to modify or update this Warranty Policy at any time. The most recent version of the policy will be posted on our website
For any questions or concerns regarding this Warranty Policy, please contact our customer support team at info@nanoqrtz.com